Access Statement

Our Licence

Our company is a registered Public Service Vehicle Operator (licence number PD2019742), licensed by the West Midlands Traffic Commissioner to operate five 16-seater minibus vehicles. You can verify this by the blue Operator disc which is displayed in the windscreen of our vehicles.

Our Fleet

We have 5 Mercedes minibus vehicles that can each seat 16 people plus the driver.

“Ginny”, “Beverley”, “Tiffany” (pictured) and “Guinevere” are identical vehicles, each with seats in pairs on the offside of the vehicle, and in a single row on the nearside with a central aisle. There are three seats across the back row, and a luggage storage compartment in the rear. 

“Sandy” has a similar seating arrangement, with the benefit of a larger luggage storage compartment in the rear. 

“Ginny” and “Guinevere” have aisle seats which can extend into the central aisle to allow extra room for persons of larger size – seatbelt extenders are available on all vehicles on request.

Access to each minibus is on the nearside, up 3 clearly marked steps; this will benefit you if you have a visual impairment.

At the top of the steps on the left is a handrail for your convenience.

Carriage of Mobility Equipment

We do not have wheelchair access. However, if you wish to bring a lightweight, manual folding wheelchair or walker (for your convenience) and are able to use the steps we would be happy to transport this during the tour. Please let us know at the time of booking if you would like to bring a wheelchair or walker.

Our friendly guides are always happy to help. However, for the safety and liability of our team members kindly note:

  • Tour guests are responsible for loading/unloading luggage, including mobility equipment, on/off of the minibus, and for folding/unfolding wheelchairs, walkers etc.
  • The luggage compartment in our vehicles is quite high off the ground, so your luggage/equipment will need to be lifted up and into the vehicle. Our driver-guides reserve the right to decline to help you with heavy luggage that poses a risk of injury.
  • We’re sorry, we cannot transport non-foldable manual wheelchairs, or any electric wheelchairs or mobility scooters – these items are very heavy, with fragile electronic parts, and are often too large to fit in our luggage compartment.
  • We cannot offer personal assistance, including but not limited to pushing wheelchairs, transferring passengers from a wheelchair to the minibus, acting as a sighted guide, etc.

 

Personal Assistance

Guests who require personal assistance should be accompanied by someone who can provide such personal assistance, and consider whether a Go Cotswolds tour is suitable. Our tours include plenty of free time so you will not always be accompanied by your guide. Our driver-guides also require mandatory rest breaks during the day to comply with EU Driver’s Hours Regulations, so cannot work, drive or provide assistance during these breaks. 

Assistance Animals

Though we do not allow pets or other animals on our tours, registered assistance animals (e.g. guide dogs, hearing dogs) are welcome at any time. Please let us know in advance if you will be bringing an assistance animal on the tour.

For the avoidance of doubt, an assistance animal is defined as an animal that has been highly trained to perform specific tasks or work in relation to a disability or mental health condition.

Kindly note that emotional support animals do not have the same legal status as assistance animals, therefore we do not allow emotional support animals on our tours for the safety, comfort and enjoyment of other guests. 

First Aid and Fire

All minibuses have a fire extinguisher and a first aid kit. Our driver-guides are trained to use this equipment.

Tom & Lisa Benjamin, Owners, Go Cotswolds (last updated June 2026)

Thanks to: Elizabeth Dixon, Disability Advisor at Accessible Stratford-upon-Avon for her help in preparing this Access Statement.